"992｜Beside" the driver in Zhuangli parked intelligently and paid a parking fee of 1351 yuan! What's going on?

"The parking fee is 1,351 yuan. Calculated according to the smart parking fee of 9 yuan per day, this money is enough for me to park in the parking space motionless for 150 days. I think there is something wrong with this charge." A few days ago, Mr. Zhang, a citizen of the provincial capital, said about smart parking in Shijiazhuang Questions were raised about the company's parking issues.

I feel that the parking fee is "watered"

Mr. Zhang told reporters that when he parked his car recently,The smart parking toll collector said that his arrears had reached more than 1,300 yuan.His first feeling was that something was wrong. "Usually when I park in a smart parking space, if the toll collector is there, I pay the fee on the spot. If the toll collector is not there, I can't wait all the time, so I just drive away." Mr. Zhang said, but this amount does not matter to him I can't accept it, I don't know how it is calculated.

At the reporter's suggestion, Mr. Zhang downloaded the smart parking APP and checked the vehicle parking records. Records show that his arrears records started as early as April 27, 2017, and there are 132 records in total, including 123 records for the "Provincial Industrial and Commercial Bureau" parking lot.The three longest parking records were 9 days and 1 hour, 6 days and 15 hours, and 4 days and 21 hours, with charges of 85 yuan, 67 yuan, and 49 yuan respectively.

Mr. Zhang said that the "Provincial Industrial and Commercial Bureau" parking lot is right at the entrance of his community, and he does often park there. Because it had been a year, he could no longer remember many of the parking records, but he still intuitively felt that so many parking fees were "watery." For example, the record with the highest charge of 85 yuan shows that he parked for more than 9 consecutive days, andMr. Zhang said he “definitely didn’t stop for that long.”

During the recent parking process of Mr. Zhang,A smart parking toll collector also told Mr. Zhang that he could get a "discount" if all the fees were settled from him., and also claimed to be more "favorable" than other toll collectors. This attitude of the toll collector deepened his doubts.

Among the 132 arrears records, 103 are manually billed.

Regarding this matter, the reporter interviewed a staff member related to smart parking, who retrieved Mr. Zhang’s parking records.

In 2017, the "Provincial Administration for Industry and Commerce" parking lot provided toll collectors with records via handheld devices. Starting from January 2018, video capture equipment has been added to the parking lot of the "Provincial Administration for Industry and Commerce". Among Mr. Zhang’s 132 arrears records,103 of them were manually recorded, involving a cost of 826 yuan, and the others were video captures.After verification, Smart Parking concluded that,There are no errors in Mr. Zhang's 132 arrears records.

The staff member explained that many people mistakenly believe that smart parking charges 4 yuan during the day, 5 yuan at night, and a cap of 9 yuan. However, if the car owner parks the car in the evening the day before and drives away the next morning, he may cross three charges. During the free period, the billing is 4+5+4, a total of 13 yuan.

Regarding Mr. Zhang’s request to check the video records, the smart parking staff said that due to limited server capacity, video records are generally only retained for 20-40 days. If you have any questions, you should appeal within this period, and only photos will be retained thereafter. Record.

As for the issue of toll collectors claiming that “discounted” charges are available, smart parking staff said,In the process of recovering some large arrears, policies have indeed been introduced to reduce or reduce part of the fees.

Mr. Zhang said he would continue to defend his rights

Mr. Zhang was not satisfied with the explanation given by the smart parking company. He believes that as the manager and charger, smart parking should provide convincing records and evidence and should not be recorded as a "confused account." In his arrears record, the photos captured by the machine were only photos of vehicles entering and exiting the site, and the duration of his parking at the site could not be seen. Among the 103 manual charges, the highest one showed that he parked for 9 consecutive days, but there was no toll collector at the scene of these arrears records. So how did the toll collector record the departure time?

Mr. Zhang said that he is considering complaining to the price department or taking legal measures to safeguard his rights.

The staff recommends downloading the APP

The reporter inquired and learned that there had indeed been billing errors in smart parking before. For example, on March 17 this year, Mr. Song, a citizen, was charged 9 yuan, while his car was still parked at the airport that day. In addition, two car owners asked 992 for help. They parked for less than 5 minutes, but were recorded as parking for 20 yuan. Hour. Fortunately, after appeal, these records were revoked.

Regarding possible problems, smart parking staff said that it is recommended that users download the APP so that they can know their parking information at any time. If the car owner finds that his parking information is incorrect, he can contact the customer service number of the smart parking company in time.0311—87658999Grievance Resolution.

[Source: Shijiazhuang Daily (ID: shijiazhuanggribao)]

Editor | Xiao Huan

Editor | Li Jianchun

Producer | Jiang Hong