Fuyun Airport: Towards Smart Service Launched "Airport Customer Service Online Service" function

On January 22, Fuyun Keketuohai Airport improved its service quality and used the WeChat public service account as a platform to achieve instant communication with passengers, taking another step towards smart services in smart airports.

In order to comprehensively improve the quality of airport services and adopt the most efficient service model, Fuyun Airport continues to explore and introduce new ones, using the WeChat public service platform to establish a new service model for instant communication with passengers, launching "Airport Customer Service" and conducting "online services" ”, thereby achieving “zero distance” for passengers to report problems and make business inquiries. The airport has added an "airport customer service" function to the WeChat public account service platform. Now, as long as passengers follow the airport's WeChat public service account, they can click on the conversation interface on the public account to communicate with the airport's online customer service in real time and inquire about relevant issues.

The "online service" of airport customer service has greatly shortened the distance between the airport and passengers, allowing passengers to ask questions immediately and provide immediate feedback if they have suggestions. Not only can it quickly help and solve various problems and suggestions raised by passengers, but it also greatly improves the service efficiency of the airport and greatly improves the service quality of the airport.