Unify your Global MultiSite Contact Center Operations (NICE)

original english version

If multinational enterprises want to be able to deliver the best customer experience (CX) consistently from one location to another while achieving operational and cost efficiencies, they must run in the cloud, and large enterprises must run in the cloud. However, migrating from an on-premises environment built over years to a cloud model is not easy given the complexities of multi-site operations. Therefore, MNCs with global contact centers must ensure that their cloud contact center platform providers are strong partners, which will help realize the value proposition of breaking down silos and enabling seamless connectivity.