Qingdao New Airport: Get through the "full care" smart service for the last mile

Nowadays, with the rapid development of cutting-edge technologies such as artificial intelligence, facial recognition, driverless driving, and robots, people's desire for intelligent travel is becoming more and more intense. As an important part of modern transportation, airports have become a hot topic and strategic high ground for major airports to build "intelligent airports and humanized airports".

Once the concept of "smart airport" was proposed in 2011, it quickly became the consensus goal pursued by the domestic civil aviation airport industry. After six years of continuous exploration, its concepts, ideas, methods and overall structure have gradually become clear. At this historic node, as the only trunk airport approved and started construction in the "Twelfth Five-Year Plan", the Qingdao New Airport, which was planned and launched in 2011, will undoubtedly provide a natural breeding ground for the creation of a "smart airport" Soil and powerful conditions.

What is a smart airport? In layman’s terms, it is the organic integration of airlines, passengers, aircraft, airports and other units through intelligent platforms, connecting and interacting with all units, so that various operating units can work together on the same platform, breaking the traditional silo. The system's independent existence model truly realizes "smart" integration. The new Qingdao Airport under construction is the first airport in China to introduce informatization planning in the early stages of construction. As early as 2014, when the smart airport planning review was conducted, Yang Guoqing, deputy director of the Civil Aviation Administration of China, who was the leader of the expert group at the time, said that the information construction plan of Qingdao New Airport reflected the advanced level of domestic civil aviation airport information construction and also represented the airport in the industry. Informatization development direction.

Now, three years have passed, and we are approaching Qingdao New Airport together to experience the full picture of "smart airport" from the perspective of the future.

"Full-care" service to create the best airport experience

For passengers, air travel can basically be divided into four stages: transportation, check-in, security check, and boarding. Existing airport services focus more on the two aspects of check-in and security check, and have launched a series of convenient and intelligent channels such as self-service check-in, one-pass customs clearance, face recognition, rapid security check, etc. However, compared with the increasing number of passengers, In view of the desire for higher standards and more humanized service needs, as well as the continuous improvement of soft services in high-speed rail and highway passenger transport, what passengers want more is "full care" travel services, that is, "thinking about what passengers want" "What the passengers need is what they need." Whatever the passengers need at this moment, we will provide it. Even if the passengers have not thought of it yet, as long as we think that the passengers need it, we will provide the corresponding information and services.

Qingdao Jiaodong International Airport, which is about to switch operations in 2019, will make major breakthroughs in "smart services". Focus on creating "three ones" for travel, namely "one face", "one certificate" and "one screen". That is, efficient travel can be achieved through advanced technologies and methods such as facial recognition, one-pass customs clearance, and self-service air display. In addition, through advanced technologies such as GPS, Internet of Things, and mobile Internet, it can sense and locate service objects, automatically obtain flight, baggage, weather, cargo, counter, boarding gate and other information that passengers, cargo owners and other service objects are concerned about, and automatically follow the agreement according to the agreement. The service agreement proactively provides the required services in a timely manner. By swiping mobile phones and ID cards, passenger information can be correlated with each other. At the same time, with the help of various self-service services such as self-service aviation display, self-service guidance, self-service inquiry, self-service baggage check-in, self-service customs clearance, and self-service boarding, passengers can enjoy services more conveniently. Ultimately, service recipients can enjoy the best experience and make services smarter.

One day in the future, if you take off from Jiaodong Airport, after completing the preliminary steps such as ticket purchase, the "Qingdao Airport" on the mobile terminal or the third-party APP of other partners will provide you with "full care" service on the day of your trip. . Before you go out, you will automatically receive push messages to remind you of necessary information such as weather and traffic that may affect your journey, and to plan the best route to the airport for you. If you are driving by yourself, you will receive relevant push notifications about parking spaces in the parking lot before arriving at the airport, and provide you with scenario-based navigation and information services. If you need to eat, you will be prompted with information about surrounding restaurants; in the terminal, you will receive indoor navigation services to always remind you of flight time, boarding gate and other information. In addition, Jiaodong Airport will fully implement "one-pass customs clearance" and self-service passenger security verification. You can use your ID card to go through security check and board the plane without a boarding pass, simplifying the boarding process to the greatest extent. It is worth mentioning that among the 40 security inspection channels planned by Jiaodong Airport, there are only 6 manual counter channels, and the rest all use intelligent verification channels using facial recognition technology. On the basis of improving the passenger travel experience, it can also greatly reduce the airport’s Labor cost. In the near future, you will experience truly smart and convenient travel.

Eliminate information and data islands and create a smart management cockpit

The sharing of airport operational information data has always been a pain point for airport management. Eliminating information and data islands and realizing collaborative sharing of information and data will be of great significance to improving airport operation efficiency. Jiaodong Airport strives to be at the forefront of comprehensive information and data interconnection. Qingdao New Airport has established a data sharing and coordination mechanism with the high-speed subway, local transportation departments, air traffic control departments, on-site units, aviation information and other airports to solve the isolation between systems and achieve large-scale operation control, which will provide airport operation management Provide strong support. Guided by the standards, logic, processes, and protocols of production operations, automatic acquisition of flight information and automatic resource allocation can be achieved through automatic sensing, positioning, and tracking of aircraft, passengers, luggage, cargo, and other support objects as well as support personnel and vehicles. Distribution, scientific deployment of personnel, intelligent dispatching of vehicles, and automatic settlement of expenses achieve the purpose of intelligent supervision, process control, operation scheduling and work coordination of all aspects of production and operation, making production smart.

It is worth mentioning that Jiaodong Airport provides managers with an "intelligent management cockpit", which is equivalent to a high-speed precision analysis system. The system automatically provides managers with the information they are concerned about. Based on the manager's management responsibilities, work in charge, and information on production security, safety precautions, customer service, business operations, and administrative management information that the manager is concerned about, the system will automatically provide information based on the manager's location. position, and automatically present relevant information in corresponding forms such as text, charts, etc., making management and control more refined. Smart management also provides managers with the intelligent statistical analysis they need to know what happened in the past; through flexible and diverse data query and presentation, managers can know what is going on now. More importantly, through in-depth mining of big data, it helps managers to discover new rules, new problems or new opportunities in a timely manner, thereby improving management ideas and methods, allowing managers to know what will happen in the future in a timely manner and correct the course in a timely manner. , control the healthy and sustainable development of enterprises and make management decisions intelligent.

It can be said that the management of smart airports will be more comprehensive and precise. With the help of information systems based on big data analysis, managers can be assisted to achieve scientific management of refined management, visual supervision, programmed control, and intelligent decision-making.

Build a security information platform and build a new smart security landscape

For civil aviation safety work, it is necessary to ensure the legal freedom and rights of passengers, safeguard the legitimate rights and interests of passengers, and maintain the quality of public services required by society. With the help of high-tech and professional equipment, it is possible to silently and promptly screen out passengers mixed in the huge group of passengers. It is our mission to effectively detect all kinds of prohibited items that have been mucked through by those who are up to no good, and to prevent all kinds of illegal interference. How to promptly prevent various incidents that may endanger civil aviation safety to ensure the safety of the lives and property of the vast majority of passengers is a long-standing work issue for us. By establishing a unified security information platform, Jiaodong Airport integrates security-related systems such as airport monitoring, access control, perimeter, security inspection information, and Automatic positioning and warning of objects, automatic association of relevant security information (such as passenger name, flight, luggage, airport movement trajectory and corresponding audio and video, seats, etc.), automatic alarm and control of abnormal situations, and intelligence of emergency-related security systems Collaborative work, automatic correlation of safety events and information, systematic operation of the safety management system, etc., to achieve intelligent air defense safety, production safety, and environmental safety, and ultimately form a multi-level, intelligent system of prevention before the incident, handling during the incident, and analysis after the incident. Three-dimensional security system makes security smart.

Of course, the construction of smart airports is far from the concept of "finishing all the work in one battle", but rather relaxing and working hard over a long period of time. As Wang Jinshan, a senior expert in the domestic smart airport industry, said, “It does not mean that an airport is equipped with one or several advanced intelligent facilities such as facial recognition, self-service check-in, or intelligent robots, etc., it is a smart airport. . The construction of smart airports should be a very grand and systematic topic. It cannot be constructed at one or a few levels alone, but is an all-round, whole-system, and full-cycle construction."

Jiaodong Airport will continue to explore, continue to develop, and continue to be at the forefront based on the existing planning and construction, and will eventually become a smart, safe, green, and humanistic international modern airport.